Legal

Deleting your data

Last updated 30 September 2026

This page explains how to remove AsysConnect’s access to your Facebook, Instagram or WhatsApp account, and how to ask us to delete the data we hold about you. It applies whether you use AsysConnect for your business or you logged in with Facebook to connect a Page.

1. Remove AsysConnect from your Facebook account

This stops AsysConnect from reaching your Facebook Pages and Instagram accounts straight away.

  1. On Facebook, open Settings & privacy, then Settings.
  2. Open Business integrations (on some accounts, Apps and websites).
  3. Find AsysConnect, select Remove, and confirm.

You can also disconnect inside AsysConnect: open Social, then the Accounts tab, and choose Disconnect next to the Page or Instagram account. We delete the access token Facebook gave us at once, and stop receiving its messages and comments. For WhatsApp, use Disconnect on the WhatsApp page.

2. Ask us to delete your data

Removing the app stops new data from reaching us. To delete what we already hold, email privacy@asysconnect.online with the subject “Delete my data”, and include:

  • the email address you sign in to AsysConnect with (please write from that address);
  • your workspace name, if you use AsysConnect for a business; and
  • the Facebook Page, Instagram account or phone number concerned, if your request is about one of them.

We reply to confirm we received your request, and may ask you to confirm your identity before deleting anything, so nobody can delete another person’s data.

3. What we delete, and when

  • Your account and workspace content: contacts, conversations and messages, templates, broadcasts, automations and connected-account details. We delete these within 90 days of confirming your request, and email you when it is done.
  • Access tokens from Facebook, Instagram and WhatsApp are deleted as soon as you disconnect or we act on your request.
  • Database backups are overwritten within 14 days after that.
  • Some records we must keep by law, such as tax invoices and payment records, which we keep for as long as tax law requires (currently up to 8 years) and then delete.

4. If a business messaged you through AsysConnect

If you are a customer of a business that uses AsysConnect, that business controls your data. Reply STOP to stop its marketing messages on WhatsApp, and ask the business to delete your data. If you cannot reach the business, email privacy@asysconnect.online with your phone number or email address and the business’s name, and we will pass your request on and help it act on it.

5. More information

Our Privacy Policy explains what we collect, why, and all your rights under India’s Digital Personal Data Protection Act.